FAQ

Free Regular Shipping on all orders above $200.

All orders are shipped through DHL.

Unless specified otherwise, all orders are sent via regular post.

Once your order has been shipped you will receive an email confirmation of this lodgement.
Please note that a signature upon delivery for all DHL parcels will be required.

If your package is not signed for upon delivery it will be taken to your local post office for collection. 

IIXIIST are not responsible for any Return To Sender, taxes or duties charges.

DHL EXPRESS Delivery - $50 
24-72 Business Hours; Express Service.
All movement is completely trackable, Signature on delivery required

Complete tracking updates are available for you via the public DHL Express tracking page; www.dhl.com.au/en/express/tracking.html.


DHL Global Delivery - $28 

3-13 Business Days; All movement is completely trackable, Signature on delivery required

Depending on the exact location, tracking updates are available for you via our public tracking page; https://dhlecommerce.asia/track/.


In addition to the the public DHL tracking page, further tracking updates can also be obtained directly via your local destination postal website.

 

 

 

RESIDENTS OF OMAN, QATAR, SAUDI ARABIA AND UNITED ARAB EMIRATES MUST ENTER A PO BOX AS DELIVERY ADDRESS.
DHL WILL NOT DELIVER TO ADDRESSES OTHER THAN PO BOXES IN THESE COUNTRIES.

Unless specified otherwise, all International orders are sent via regular DHL International post.

Once your package has been shipped you will receive an email confirmation of this lodgement. Please note that a signature upon delivery will be required. If your package is not signed for upon delivery it will be taken to your local post office for collection. 

All incoming DHL deliveries are subject to processing through DHL Germany.

Customs clearance time frames are dependant on your shipping address. 

IIXIIST are not responsible for any import charges, duties or taxes for international sales. 

Please note:
Any orders that are deemed undeliverable / return to sender are returned to us via regular shipping. Return To Sender shipments are by default, returned as NON-PRIORITY parcels and may take up to 90 days to be returned to our offices. Please ensure that at time of checkout your delivery address is complete and correct. 

IXIIST accept all major Credit Card Payments and offer Sezzle as a payment method. Your shopping cart will step you through this process.

Yes, it is absolutely safe! Purchasing from our online store is entirely secure. Our website utilises Secure Sockets Layer (SSL) lines to transmit credit card information and personal identification information online. This ensures that the information is encrypted when it travels over the Internet and it is stored on a secure server once it arrives to the company.

IIXIIST do not store your credit card details nor do we share your personal information with any third party.

Unless otherwise specified, all orders require signatures.
If you or a neighbour is home to accept the order, then a signature will be required. If nobody is home to receive the parcel, DHL will leave a card saying that they have attempted to deliver, and provide you with details on where the parcel has been delivered to.

Deliveries will remain in DHL or local post offices for 10 business days before being sent to the depot and retuned back to IIXIIST. 

Unfortunately, once you've placed your order it is not possible to amend any details, as our team will have already started processing your order.

If changes to your delivery address require urgent change, please email customer service here, within 12 hours of purchasing.  

To make sure you receive your items ASAP, we start processing your order as soon as we receive it. This means that once your order has been placed, you will be unable to cancel it.

All incoming taxes and import duties are the responsibility of the customer. IIXIIST are not liable for the customs charges and taxes levied by your country. If applicable, these fees will be due at the point of, or after delivery.

For more information about the duties and taxes in your country, please contact your local customs office.

Exchanges are absolutely understandable. Your new swimwear may not fit perfectly the first time and so we welcome you to exchange it for another size, style or colour run.


To view our complete Exchange Policy, please click here.

Easy! To request a return, simply email us at orders@iixiist.com.

You will then be emailed the appropriate exchange instructions, guidelines and a return shipping address. 
Simply pop it in the post and send it back to us. 

Our return address is: 

PO BOX 41 
Chevron Island 
QLD 4217
Australia


Once your return has been received and processed, your electronic gift card will be issued.

Please make sure to view our entire return policy here before proceeding with any exchange. 

It's never easy picking the right size, but never fear - we have a universal size guide for you to view and compare.

If you have a specific sizing question or query, please email us at info@iixiist.com and we will happily assist you further.

Have a question, query or general enquiry?

Email us at info@iixiist.com. You will be sure to receive a response within 48 hours.

Shipping from our warehouse is currently running as normal.

Unfortunately all orders placed between March 10 - current, with DHL Regular selected as method of shipment, have been affected by the current global health crisis. 

We are working with DHL to track and speed up all deliveries affected by the COVID-19 crisis. 

Please don't hesitate to contact us here for any assistance relating to your delayed delivery. 

When things are precious to us, we treat them them with care. 
Your new bikini is no different. 
Please read the care instructions below to extend the life of your new bikini.   

- IIXIIST is NOT mass produced, so your new bikini is one of only a limited range.

-To extend the life of you new bikini, please treat it gently and give it special care.

-Each bikini is hand made using the finest Italian lycra. 

-Please take care of your new swimwear and hand wash in cold water immediately after use. 

-Extreme heat and high levels of chlorine may fade or damage your bikini over time. 

-Do not iron, tumble dry, soak or bleach.

-Some sunscreen lotions and tanning oils may mark or damage swimwear, we recommend that you rinse immediately after use.